01 / Understand the situation
Start with the business model, the question and the evidence available. Make assumptions visible and identify what needs to be understood.
THINK CLEARLY. MOVE DELIBERATELY.
There is no useful recommendation without an understanding of the people, the constraints and the decision itself.

Start with the business model, the question and the evidence available. Make assumptions visible and identify what needs to be understood.
Explore the options, dependencies and trade-offs. Build a clear basis for choosing a direction.
Turn the chosen direction into owners, milestones and measures that can be reviewed as the work progresses.
Begin with a clear question. Leave with a more specific next step.
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